Horrible experience with the Vodacom VodaPay App

Having a horrible experience with the Vodacom VodaPay App. Since last week, I've been experiencing problems with this app. I was unable to access my wallet, couldn't use the online debit card or make payments. Even buying airtime was just a problematic. More so, I cannot access their cash advance. since last week and to date, there's an error message. When I called their Call Centre, I was advised to check my VodaPay App (as I should be on version 2.15). When I checked I was on this version, but the problem is still ongoing and persisting.

Matter will be escalated and will take 7 working days for me to be assisted and provided with an update. Says their Call Centre Agent.

I was left with more problems than answers and being assisted. As should it take Vodacom that long to resolve these issues. That means in the interim, I'll be left stranded (should VodaPay be my main bank account). I cannot access my money in my VodaPay wallet.

This is why, I'll never recommend for anyone to make use of the VodaPay App wallet. You'll be stranded and locked out of your own bank account. With ridiculers turnaround times.

Danger! Gevaar! Ingozi! Kotsi!