HH
Henni H
1 reviews | Active since Aug 2012
28 Dec 2020, 21:16
Horrible experience, Vodacom is pathetic
I had a simple data contract for about R50 a month. I was unaware the contract expired as I work at sea and I do not always have internet. I was shocked to learn that Vodacom automatically changed my contract and were debiting my bank account for the last 3 months for about R1399 per month. This was for uChoose Flexi 175 Line Rental (R175) and Handset Installment 15 (R 1224). I never agreed to this and I never upgraded my account. I am still at sea, I can't phone and there is no way for me to contact these *******.I also cant cancel the debit order. The number is ***. I don't even have this stupid simcard anymore as it was in my car that got ****** a month ago whilst I was offs****.
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Replies (3)
Vodacom's replyOfficial
29 Dec 2020, 06:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2020, 06:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HH
Henni H's updateReviewer Update
21 Jan 2021, 17:39Good day,
Once again Vodacom have *******ly deducted R1399 from my account. I never indicated I wanted an upgrade and neither was I informed that I was due an upgrade. How do you increase from R50 per month to R1399 automatically for some handset I didn't want and also never received? I've received an e-mail at the 29th of December that this issue will be resolved in 3-7 days, nothing has happened in more than 2 weeks and you still deducted money from my account. I don't want useless e-mails but a refund of my money with interest! Please don't call me as I am not in South Africa - email only. Or don't even e-mail me, just refund my money.
Once again Vodacom have *******ly deducted R1399 from my account. I never indicated I wanted an upgrade and neither was I informed that I was due an upgrade. How do you increase from R50 per month to R1399 automatically for some handset I didn't want and also never received? I've received an e-mail at the 29th of December that this issue will be resolved in 3-7 days, nothing has happened in more than 2 weeks and you still deducted money from my account. I don't want useless e-mails but a refund of my money with interest! Please don't call me as I am not in South Africa - email only. Or don't even e-mail me, just refund my money.
HH
Henni H's update21 Jan 2021, 17:39
Reviewer Update
Good day,
Once again Vodacom have *******ly deducted R1399 from my account. I never indicated I wanted an upgrade and neither was I informed that I was due an upgrade. How do you increase from R50 per month to R1399 automatically for some handset I didn't want and also never received? I've received an e-mail at the 29th of December that this issue will be resolved in 3-7 days, nothing has happened in more than 2 weeks and you still deducted money from my account. I don't want useless e-mails but a refund of my money with interest! Please don't call me as I am not in South Africa - email only. Or don't even e-mail me, just refund my money.
Once again Vodacom have *******ly deducted R1399 from my account. I never indicated I wanted an upgrade and neither was I informed that I was due an upgrade. How do you increase from R50 per month to R1399 automatically for some handset I didn't want and also never received? I've received an e-mail at the 29th of December that this issue will be resolved in 3-7 days, nothing has happened in more than 2 weeks and you still deducted money from my account. I don't want useless e-mails but a refund of my money with interest! Please don't call me as I am not in South Africa - email only. Or don't even e-mail me, just refund my money.
HH
Henni H's updateReviewer Update
03 Mar 2021, 07:29Still awaiting feedback from this useless company, once again they *******ly stole money from my account. This issue was supposed to be resolved months ago and I've send info to their ***** department more than 2 weeks ago, they said it will take seven days to resolve in January already, it's now March.
HH
Henni H's update03 Mar 2021, 07:29
Reviewer Update
Still awaiting feedback from this useless company, once again they *******ly stole money from my account. This issue was supposed to be resolved months ago and I've send info to their ***** department more than 2 weeks ago, they said it will take seven days to resolve in January already, it's now March.