CS
Christian S
1 reviews | Active since Dec 2019
16 Aug 2021, 12:48
Horrible experience trying to cancel two contracts - still not resolved.
What a horrible experience dealing with canceling two contracts. Two contracts were taken out in July 2019 (24 month contracts) and Vodacom says the contracts only end in December?! How is that even possible? And they want me to pay a cancellation fee to cancel early even though it has already been over 24 months! Yet they cannot explain to me why it ends in December - this is blatant theft trying to ***** over long-standing and loyal customers.
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Vodacom's replyOfficial
16 Aug 2021, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Aug 2021, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Christian S's updateReviewer Update
16 Aug 2021, 19:44The "feedback provided" was not helpful at all. There was no explanation as to why the 24 month contracts all of a sudden end after 29 months. This is utterly ridiculous.
CS
Christian S's update16 Aug 2021, 19:44
Reviewer Update
The "feedback provided" was not helpful at all. There was no explanation as to why the 24 month contracts all of a sudden end after 29 months. This is utterly ridiculous.