horrible experience from vodacom

i purchase a fibre voucher with vodacom on the 18th of June 2021 , to date they have not installed my voucher . i have been sent from pillar to post for 2 months now . only last week i was contacted by kagisano from vodacom who tells me thy have not received a payment . you can imagine the shock . i provided prove of payment from my bank statement . i am told that they cant link the payment to e with that particular statement description . so in a nutshell my money is gone .i have been de*****ed by vodacom . is the someone who can help me please .