ZM
Zimbili M
1 reviews | Active since Oct 2017
15 Nov 2024, 07:58
HORRIBLE EXPERIENCE
I app**** for cellphone contract online was declined for no reason,,,referrence number:*** no clear reason for the decline as and no explanation as to why it was declined as i met all the requirements.
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Replies (2)
Vodacom's replyOfficial
15 Nov 2024, 08:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2024, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZM
Zimbili M's updateReviewer Update
19 Nov 2024, 08:03A quick update
I received a phone call from an agent, and he explained the reason for my application being declined was that I had a bad credit record, which I disputed since I recently bought a car. He asked to double check and he will call me back, which he did and requested that I send him my documents, ID,Payslip ,proof of address and 3 months bank statement, I sent everything through. This was last week friday, After that I have been receiving an automated e-mail through TOBI app. Then I received an sms that my service ticket has been closed... with no explanation
I received a phone call from an agent, and he explained the reason for my application being declined was that I had a bad credit record, which I disputed since I recently bought a car. He asked to double check and he will call me back, which he did and requested that I send him my documents, ID,Payslip ,proof of address and 3 months bank statement, I sent everything through. This was last week friday, After that I have been receiving an automated e-mail through TOBI app. Then I received an sms that my service ticket has been closed... with no explanation
ZM
Zimbili M's update19 Nov 2024, 08:03
Reviewer Update
A quick update
I received a phone call from an agent, and he explained the reason for my application being declined was that I had a bad credit record, which I disputed since I recently bought a car. He asked to double check and he will call me back, which he did and requested that I send him my documents, ID,Payslip ,proof of address and 3 months bank statement, I sent everything through. This was last week friday, After that I have been receiving an automated e-mail through TOBI app. Then I received an sms that my service ticket has been closed... with no explanation
I received a phone call from an agent, and he explained the reason for my application being declined was that I had a bad credit record, which I disputed since I recently bought a car. He asked to double check and he will call me back, which he did and requested that I send him my documents, ID,Payslip ,proof of address and 3 months bank statement, I sent everything through. This was last week friday, After that I have been receiving an automated e-mail through TOBI app. Then I received an sms that my service ticket has been closed... with no explanation