Horrible experience at Vodacom The Glen Mall in Johannesburg and the service is pathetic

I would like to share my horrible experience at vodacom The Glen Mall in Johannesburg. I don't want other customers to go through what I went through. Please see all the email trails below where I started with the customer care department and the the complaints department. It's the new year and no one has contacted me to resolve the issue. The service is pathetic.

From: Naidoo, T. (Thegan) Sent: Monday, 15 November 2021 14:59 To: *** Subject: FW: Thegan Naidoo / Samsung A12

Good day Vodacom Complaints Department

I trust you are well

Please can you assist me with my complaint below as I’m not getting any response from ***

Your assistance is greatly appreciated

Kind regards

Thegan Naidoo

From: Naidoo, T. (Thegan) Sent: Tuesday, 02 November 2021 09:09 To: *** Subject: FW: Thegan Naidoo / Samsung A12

Good day Vodacom Customer Care

I did not receive any acknowledgement of my email below and would like to know if someone is looking into the matter.

Kind regards

Thegan Naidoo

From: Naidoo, T. (Thegan) Sent: Wednesday, 27 October 2021 21:56 To: *** Subject: RE : Thegan Naidoo / Samsung A12

Good day Vodacom Customer Care

I trust you are well

My name is Thegan Naidoo I was interested in buying a Samsung A12 and went to your Vodacom store at The Glen branch to check the phone out before making a purchase.

The sales person said they don’t have a Samsung A12 on display to test and check the phone out.

I was concerned about the speed of the phone and quality of the camera, the sales agent convinced me the phone is great and I would be happy with the quality.

After taking the phone home and checking it out I was very unhappy with the performance and the camera quality.

I brought the phone back to the shop, the manager agreed the phone was not right and sent it to head office for a check-up to obtain a credit note.

I then received a call advising that the phone is fine and the credit note was rejected.

I was told that I need to fetch the phone and email *** to take the matter further.

I fetched the phone and there was no charger for the phone. Luckily I picked this up while I was in the store and brought it to the managers attention.

The manager said he will get the matter investigated and get back to me with a new charger.

Its been a few weeks now and I did not get a call for the charger.

If I had the opportunity to test the phone like the others you have on display I wouldn’t have taken the Samsung A12 and would have opted for a better phone.

A cell phone is a long term device and due the abovementioned reasons I’m not prepared to keep a phone that is not performing they it was pitched to me.

I am not asking for the money back, all I want is another phone and have the opportunity to test the phone before making a purchase.

I don’t mind putting extra money to get the phone that I want.

Please see pictures of the receipts below.

I would like to get assistance with my complaint above before I take this to the next level, failing that I will go to (Hello peter and Social media)

I will also share my experience with my family, friends……etc so they don’t go through the same experience as I did.

Looking forward to an amicable resolution and a great customer experience

Kind regards

Thegan Naidoo