Horrible experience at Vodacom

I had the worse experience with Vodacom online ever. I called on 18 September 2024 to cancel my contract that was expiring in December 2024. The person I spoke to tried to talk me out of cancellation and offered me a data deal, I however told her I don't want it cause I don't need an upgrade. She then said it's not an upgrade it's an extension till December, if I am not happy I can still cancel the contract with them. Funny today 21 November I called to find out about my contract cancellation only to learn that I have already upgraded my contract. I then called their customer service only to get a runner around. I spend 2hours too including waiting for a call to be answered. One department took me to a different department and I then finally got someone that told me they escalating my problem since they won't be able to directly assist. I then asked for a supervisor the guy said his name was Gregory and told me his supervisor is in the meeting and can't speak or help me anyway. I then insisted on speaking to the supervisor he then told me that the supervisor is in the meeting again. I then had him speaking to someone on the side leaving me on the phone and not even telling me that he was coming back. He then proceeded to the phone and gave this other lady a phone who introduced herself as the supervisor by the name of Veronica and told will escalate the situation to their cancellation team. When I was done with the call I then called Vodacom again since I was not happy I spoke to this Gentleman who explained things properly and told me that he will escalate the matter since the people I spoke to did not do that and gave me incorrect names. I was made to feel like a fool and taken advantage because I do not understand how their contract works. They gave me deals which included 100 minutes which I am unable to use yet I am charged each month for that. The customer consultant has no integrity whatsoever and they've ****** and stole money from me each month I started paying for this contract upgrade that I did not approve.