Horrible experience

I ordered a phone online and it was delivered to the wrong person who had *****ulent documents wuth my details on it. I notified bith skynet the courier company that vodacom uses and vodacom. I submitted everything they needed from me. I was supposed to receive an answer within 14day and we are on day 15 without a phone. I have been calling and sending emails but vodacom has not responded as yet. My life is on hold and i am not getting any answers from both vodacom and skynet. I had to go to both their offices to get help because it is either they dont answer call or their agents dont have answers. I need them to investigate and give me answers. I am disappointed in the service i have received from such reputable companies.