Horrible experience

<p>I got an email today from Vodacom saying my account has not been paid, this came as shock to me as I had a debit order arrangement with them for the 1St of each month because I 100% know the funds will be at that date every time. So I called vodacom to find out what was the issue. I found out that Vodacom closed my debit order facility and changed payment dates with out my knowledge and me agreeing to these changes. Now I owe them +1400 because of their blunder. The consultant I spoke to was very rude and never even tried to redress the situation or even an apology, since it was Vodacom who caused this situation. Am xtreamly unhappy. With this am even thinking of cancelling both my contracts with vodacom.</p>