Horrible experiance from Dat 1

I took out a Vodacom contact in November 2014 and have had trouble ever since. First, Vodacom didn't activate my package and after weeks of calling through to the call centre and sending e-mails, I decided to write a report to Hello Peter and the issue was resolved. <br> <br> This complaint is regarding my billing. I asked for my limit to be capped at no more that R50 (this is for calls and data). However the cap isnt being triggered and so my bill was R300 extra. I called into the call centre and the agent verified that I do have a cap on place, however, this is the response that came after : \Yes