1 reviews | Active since Jan 2017
HORRIBLE, DISGUSTING
<p>I have been trying to apply for a cellphone contract since December 2016 and everytime i am being declined even if i am an existing customer. I have forwarded my payslip, credit report (from Experian), 3months bank statement and my ID. i have indicated to more than 5 consultants that the only accounts i have is with Woolworths and Vodacom. I need Vodacom to advise why are they declining my 2nd contract as Experian the credit bureau which they are referring me to has no record of why my appliation should be declined. PLEASE ADVISE WHERE YOU ARE PULLING THROUGH SUCH INFORMATION</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs Siyanda Masangu
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mrs Siyanda Masangu
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support