Horrible, despicable service

I had a contract for 2yrs which since has expired, I never got a curtesy call just to advise that the contract has expired if I want to renew or stay on month to month, I started shopping around because of I couldn’t afford any more , only to find out that the package in which I was had gone cheaper, I was so angry to the point I wanted to cancel the month to month, A lady by the name of Bongiwe too me out of it and promised me to match the competitors, I then agreed to stay after I was promised heaven and earth, I signed the new contract on the 20th of July 2023 until this day I am still charged the old contract, what is most annoying is no one is willing to assist, I spoke to Bongiwe, ,Nicoleen , Bonga ,Dennis, Sabie, Khalipha for almost a week with no way forward, they all promise to call back into this day I am yet to be called back

The only consultant who seems to be wanting to help is Jade, she emails me about the progress and I am very greatful to her Vodacom has the most uncaring people on earth, when this contract expires, I will run away from them as away as possible