Horrible

The service is so bad. I took my smart watch to Vodacom in Killarney as it is not working and is still under guarantee/ warrantee. The staff member told me that they do not have a technician because he resigned and i must take the watch to Sandton or Eastgate. I took time off from work to take the watch in just to be told that I have to go to another store. What kind of service is this for such a big brand. Could the agent not have tried to give me better assistance. Now I have to find time again to take the watch to a different store. The client experience is pathetic. Can someone in higher management please assist as I have paid a lot of money to have something that is not working. Please contact me on ***