MG
Mairka G

1 reviews | Active since Feb 2020

26 Feb 2020, 09:14

Horrible customers service

I don’t even want to give them one star because what I’ve experienced this year so far isn’t even worth a star.

So this morning Vodacom calls me. I told them I’m at work. They guy told me he isn’t a sales person and just want to inform me about something. He started telling me how much data I use and what I pay for it and blah blah blah (as if I don’t know how much I use and pay). He then start telling me I can pay more and get more data and started trying to sell a different package. I told him I’m not interested. Before I even could finish my sentence ( in a very professional way ) he just puts the phone down in my ear. Very rudely because he didn’t get his way.

I’m very tired of this unprofessional service that you guys give and as soon as my contract is paid off I won’t ever open another one by you again. This isn’t the first time this has happend.

Very disappointed in your way of doing “customer service”

0
Replies (1)
Vodacom
Vodacom's reply26 Feb 2020, 13:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team