Horrible customer service - Part 4

Hi,

We've received an account for my deceased mom's account - which is (should be was at this point) a R40 month-to-month account. This included two values:

1) R358.88 for capital 2) R563.25 for subscriptions

This is absolute nonsense. We never upgraded her phone, so there is no capital. We have REPEATEDLY paid the amount requested when trying to cancel the account, so at each point of trying to cancel the account, we paid what was outstanding.

Now we get this account and ask where the values come from and no one will give us a detailed breakdown.

My dad has gone into the store twice, and spent 11 months emailing you people with all the documents and the emails. I've posted 3 (now 4) complaints on hellopeter and this is still not resolved! Not because we're ignoring you or avoiding you, but because your whole customer service system is purposely obfuscated and *** so that people will eventually give up and leave you alone.

I'm tired of you playing hot potato with us and constantly sending us to different departments. We are sick of emailing you and we are tired of people pretending to want to sort out the issue!

The ball is now in your court: We either need a breakdown/explanation of where those values come from (with regards to a R40 month-to-month contract with no upgrade where we paid the outstanding balance several times to close the account and you guys sat and did nothing except repeatedly lose our documents), or you guys can stop trying to ****** us for money and just cancel the account since we've already paid everything owed - up to the point where we wanted to cancel - and given all the documents.

In fact, this should have been resolved immediately since my dad went into the greenacres branch on the 3rd of Jan to cancel the account and there was no outstanding balance then.

This whole situation stinks of ******ion and I'm starting to think that the reason you refuse to give a detailed breakdown is that you just want money from us.

It's been ALMOST A YEAR NOW and you guys STILL haven't sorted it out.

Here are the previous posts: Part 1: https://tinyurl.com/dy94bb2j Part 2: https://tinyurl.com/3h69sph8 Part 3: https://tinyurl.com/3jvb7jud