HORRIBLE CUSTOMER SERVICE - PART 3

Hi,

So, I've posted about this numerous times and it's still not sorted out.

My mom passed on the 16th of December and my dad went in to the store to give all relevant documentation on the 3rd. He paid the outstanding balance and we thought it was done.

We are still receiving messages and emails regarding her account.

My dad received an sms now about it and when he told the vodacom representative, she put the phone down in his ear. Then he got another message to call another number and they ONCE AGAIN ask for the death certificate.

SHE IS DECEASED! FFS!

I will link the other posts I've made: https://tinyurl.com/dy94bb2j https://tinyurl.com/3h69sph8

Please do not tell me to email ***. I have checked the email thread that my dad has and they have NEVER sent a reference number.

So, I need the email address of someone SPECIFIC who will take responsibility for handling this. And I will forward the entire thread of emails that my dad has sent so that you can see who we contacted and how many times we contacted them and yet the account is still open.

My dad and I are done with this nonsense.

Your customer service is so horrible that the account of my deceased mother is still open 11 months after she passed away.