Horrible Customer service I can't cancel nor get my refund

Item: Vodacom
Rating: 1
Author: zanele N

Vodacom fiber consultants are sending me from pillar to post. It seems there is no process for refunds and vuma reach cancellation. I spoke to more than 5 consultants from February to date with no assistance.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

06 May 2026, 14:22

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply06 May 2026, 14:22

Official