HORRIBLE CUSTOMER SERVICE FROM VODACOM

I signed up for an iPhone 6 deal on the Vodacom website - requesting to retain my current cell no. I received confirmation on the 19th of Feb that my request had been received and a call centre agent would be in touch with me within 24 hours \to complete your new deal request\". Today, 2 weeks later, I called the call centre and although it was Vodacom that was in the wrong the agent dismissed me with a \"nothing has been done\" because I don't qualify for an upgrade yet. When I try to find out how much it would cost to cancel the existing contract because there's no device included in it, he just went ahead and gave me another number to call. My entire family has been loyal Vodacom customers for years and I actually expected that someone from Vodacom would want to rectify the situation. But I guess the agents are trained to move on to the next customer fast - regardless of the reputation damage or the offence to the customer. How sad! "