NB
Native B

1 reviews | Active since Mar 2018

12 Mar 2018, 12:35

Horrible customer service, false advertising & basically *****ing from clients?

I am utterly disgusted by the lack of service that I have received from vodacom home fibre. I Submitted a subscription dispute on the 19th Jan 2018. when I signed up for the contract in 2017 I was told the subscription will R449 for a 100gig 4 mbps. To my surprise when my first invoice came I am suddenly now being charged R599 for the same benefits. Been calling vodacom fibre weekly to get feed back or solution to this but all efforts seem to be hitting a brick wall. While they keep over charging me and in simple term *****ing from me. For the last 3 months they keep deducting R599 without fail & clearly not interested resolving matter. They keep saying its been escalated to the sales team & someone will contact me ? no one has ever contacted me. I am so fed up come take your unit out of my house with immediate effect & i will no longer be renewing my other 2 contracts that I have with you. I dont appreciate being taken advantage of.

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NB
Native B's update21 Mar 2018, 22:18
Reviewer Update
Still nothing has happened, the consultant keep promising to get back to me! I have made numerous calls to the support desk to follow up on progress but it seems no one really cares to resolve this matter! As long as the debit order keeps going off they cant be bothered. Well this month I am stopping the debit order......