Horrible customer service

I am writing to formally express my deep frustration regarding the WiFi outage at my residence, which has now persisted for nearly two weeks. Despite multiple attempts to seek assistance and resolve the issue, there has been no meaningful progress, and I am now being told that no technicians will be available until after the New Year. This delay is unacceptable. Reliable internet access is not a luxury but a necessity, particularly as it directly affects my ability to: Access streaming services for entertainment. Conduct daily activities that require internet connectivity. Stay connected with family and work commitments during this critical time of the year. I am a paying customer who relies on your service to meet these basic needs, and this prolonged disruption has caused significant inconvenience and frustration. I demand the following actions be taken immediately: Expedite the dispatch of a technician to address this issue before the New Year. Provide clear and consistent communication regarding the status of the resolution. Offer compensation for the period of service outage, as I have paid for a service that I am not receiving. If these demands are not met promptly, I will have no choice but to escalate this matter further, including lodging formal complaints with regulatory authorities and exploring alternative service providers. I trust you will take this matter seriously and prioritize resolving the issue without further delay. I look forward to hearing from you within 24 hours with an action plan.