1 reviews | Active since Sept 2016
Horrible customer service
If I could rate my experience it would be -10.
I called Vodacom to change an open contract to a top up, I also had 2gb data at 50% discount on that particular number. When I spoke to the consultant I distinctly told her to only close the line but do not remove the 50% discounted data. Much to my surprise the 1 October came and I did not receive the data. I’ve been calling almost every day to to find out what’s happening and everytime it’s the same story “I will escalate the matter”. Eventually I got a consultant to re-add the data and once again I said it has to be with the 50% discount, which she agreed too. Moments later I receive an SMS saying data added at 25% discount. I called in again the following day and I was told once again it will be escalated!!! Seriously this has in all honesty been the worst experience I’ve had with Vodacom. The level of service is pathetic!!! I WANT MY **** FIXED!!!!
The 2gig was loaded yes however it was loaded to the incorrect number!!!!
I asked the consultant to call me after 6pm and she said you close at 6, I told her well I’m working and her response was ever so professional “well I guess I have to call you tomorrow”. Well I ****en guess so!!!!
And right after that I received a SMS stating my ticket has been closed, tf it has!!!! It’s still as open as it’s ever been.
So once again SORT MY ****ING **** OUT!!!!
The 2gig was loaded yes however it was loaded to the incorrect number!!!!
I asked the consultant to call me after 6pm and she said you close at 6, I told her well I’m working and her response was ever so professional “well I guess I have to call you tomorrow”. Well I ****en guess so!!!!
And right after that I received a SMS stating my ticket has been closed, tf it has!!!! It’s still as open as it’s ever been.
So once again SORT MY ****ING **** OUT!!!!