Horrible customer service

I'm generally not one to complain on social media about customer service, but I'm soo over vodacoms ***n service. I upgraded about 2 weeks ago @ the N1 City branch and i got the Huawei Nova 9 and the rep assured me that if anything was wrong within the 7 days they will completely replace the phone. After about 2 days of having the phone i discovered a few software issues regarding the camera and the battery. I took it in then only did they tell me they need 3-5 working days too see what the issue is before replacing it. After 7 days of not hearing a thing from them i decided to go into the store and see whats going on... Then only did they tell me they couldn't get into my phone because of an exciting email account.... It took them 7 days and me going into the store to tell me they need my email account. Now they need to find my phone in between stores and now only try and resolve the issue which will leave me without my device for another 5 days.. But expect me too pay for it? I am sooo disappointed and dissatisfied with the service i have received soo far what a ***n watse of my time!!