Horrible customer service.

I signed up with Vodacom to provide wifi/fibre in my household in the beginning of May 2025. When signing up I had advised that I worked from home and that I would appreciate a faster installation date. They advised that they would do what they can but there turnaround time was between 7-10 days for installation. On the 6th of May i received an order confirmation. Since then, i have been calling everyday in order to find out when they would send their technicians out for installation. Nothing. no feedback nothing. they just state that they would get back to me. I even spoke to a manger there he said he would get back to me. He did not. Pathetic customer service, especially for a new customer who just signed up with them. When i call following up they simply "escalate" the matter. That is all they do, escalate, nobody is willing to assist me with simple installation. it is now more than 2 weeks and they have failed to get back to me or advise me as to when i can expect feedback. Is this how Vodacom views their customers ? Make them wait and not give them any feedback ?