lM
lethinjabulo M
1 reviews | Active since Aug 2016
20 Jul 2022, 08:36
horrible customer service
Horrible customer service. i went into your branch to get a new phone contract and was told i would be contact Monday last week. i kept calling and the branch and head office continued to be ***********. its Wednesday and i have no phone and no feedback from you guys. im very disappointed.
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Replies (2)
Vodacom's replyOfficial
20 Jul 2022, 09:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2022, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
lM
lethinjabulo M's updateReviewer Update
20 Jul 2022, 11:23Moeketsi from Mall of Africa started the process on Saturday but needed clearance on our profile (income update) from head office on the Monday. came back Monday evening and nothing had been done (Moeketsi was not in). the store assistant manager gave no hope by saying "we will call on when its sorted" in the rudest tone as if he is doing us a favour. My sister kept call Andi from head office since Monday last week who kept giving her more forms to complete with every call we made (why didnt she just send all forms once on Monday when we followed up". till today we call with no feedback.
the task was so simple, to update the 2016 profile with new income information so that we can get a new contract yet everyone failed.
the task was so simple, to update the 2016 profile with new income information so that we can get a new contract yet everyone failed.
lM
lethinjabulo M's update20 Jul 2022, 11:23
Reviewer Update
Moeketsi from Mall of Africa started the process on Saturday but needed clearance on our profile (income update) from head office on the Monday. came back Monday evening and nothing had been done (Moeketsi was not in). the store assistant manager gave no hope by saying "we will call on when its sorted" in the rudest tone as if he is doing us a favour. My sister kept call Andi from head office since Monday last week who kept giving her more forms to complete with every call we made (why didnt she just send all forms once on Monday when we followed up". till today we call with no feedback.
the task was so simple, to update the 2016 profile with new income information so that we can get a new contract yet everyone failed.
the task was so simple, to update the 2016 profile with new income information so that we can get a new contract yet everyone failed.