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SJ
Shuaib J

1 reviews | Active since Jul 2022

23 Feb 2024, 15:48

Horrible customer service

no ownership or communication.

Have been trying to get some assistance in relation to my renewal query for over a week, everyone just passes the query onto the next department.

Renewals team said they would listen to a call recording and call me back within an hour... That was 4 hours ago.

Don't waste your time with Vodacom, prices have skyrocketed and customer service has plummeted.

If it was possible to give a negative rating, I would. Now I have to wait for the clock to run out before I can escalate to the Ombudsman.

0
Replies (3)
Vodacom
Vodacom's reply24 Feb 2024, 13:54
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SJ
Shuaib J's update26 Feb 2024, 08:59
Reviewer Update
No one from Vodacom has made contact with me
SJ
Shuaib J's update26 Feb 2024, 09:17
Reviewer Update
That query has already moved on from that point, stop passing the issue and just get someone who can assist me.

Also, the “twitter” team just told me to wait, after already waiting for 5 days.




Reply from vodacom

“Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query is in hand with our Twitter team. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team”