Horrible Customer service and ********** activities - Strikes again

12 October Upgrade Call = Expectation all should be well. 90 Days later 12 January - Reasonable solution put on the table. AT This Point - Vodacom owed me R250 of minutes/airtime not received.

According to Vodacom as per 12 Jan, they could not allocate R250 airtime per month, the only option was to give R1500 airtime once every 6 Months. I accepted this deal.

The problem is, 6 months is past. The next R1500 solution has not come to the front.

Also, I was charged R250 for converting airtime to voice via the vodacom app. This is impossible as the app does not provide that as an option.

*******

Thus, Vodacom already owed me R250 of unallocated airtime, Billed me R250 for voice airtime = R500 Total, and I am due to receive R1500 of airtime.

AGAIN, I have spoken to agents, spoken in store, had service request open, and closed. Had people call me from Vodacom, to say they will call me back the next day.

Vodacom does not change it's spots... - To be frank - Still HORRIBLE Customer service. And *****elant behaviour.

AGAIN - I have an email on record sent from Vodacom explaining the terms of the contract... Black and white. It has just not been actioned????