Horrible customer service

I am ready to leave Vodacom after three years. They are very quick to call back or call you if they need to make a sale or make money out of you. But to resolve they made on there side with Billing you can forget getting the same service. This is the second time we did a relocate activation meaning you move and Vodacom is already installed so you plug your modem in and they do a relocation service on there side with your new address. But no they go and charge you double your payment for the month saying that is pro-rata for the four days. We didn't even have Wifi for 4 days and now this. Last year they did the same and after a few months only one person who understood helped us and they credited it. Now sitting with double billing and no one to help fix the problem. Send 8 emails to the following people and Ocker is a Manager ( Ocker Le Roux, Shelise Wepener, Complaints and Customercare) and not one can get back or just refer us to the correct person. Vodacom you are the worst when it is helping your customers fix a problem you created. You will be very quick to call me if that extra billing is not paid but to resolve this problem you created is a stop street for all of you. We were with Cell C for many years and no problems with things like this but now i am forced to use Vodacom as this is the only Fibre that can be in the complex.