Horrible customer service (***)

Vodacom contact center service is really unacceptable, I called in to ask for my billing details(how much I owe and when it’s due) I spent over 7 minutes waiting on the line just to know how much I owe, that’s unacceptable

When I ask the consultant why it is taking so long because all I want is an amount and date she tells me that me talking to her while she assist me it’s going to take longer now I should just allow her to assist, yet I waited 7 minutes on the line with her already, she tells me that they are a front desk but the number I called gave me option 1 for sales,2 for installation, 3 for support and 4 for accounts and billing which I chose (4) but I’m told I’m in the front desk and “if your concern is your airtime, I will call you back” such an attitude, yes I’m spending my airtime and vodacom can give me 5 times the amount I used to call if that’s the vodacom attitude. But can vodacom replace the 7 minutes I spent on the call with their rude representative which I could have done something much better in life than to be insulted ?