Horrible customer service

Customer service is horrible, my fibre cable broke from the wall socket, I called 6 days ago for them to get a technician to come fix it and secure it probably. I have made follow ups, spoke to Kelebogile who assured me that it has been assigned to someone( that was Monday) Mlungisi who said he sent an email to the person who it was assigned to and will get back to me for feedback(Wednesday) today someone else who gave me the same answer as Mlungisi. Now I'm without internet, no feedback, ND can't do my job. I trusted you but clearly what's important is the money u deduct not the client. I'm very disappointed and appalled by the service, even thinking of cutting ties with Vodacom.