Horrible Customer Service

In January 2021 I called Vodacom to cancel my contract as it had reach end of term. upon talking to the service agent I was offered Monthly R125 Airtime at a 65% Discount as well as 500 talk minutes at 75% discount. The agent and I calculated the cost of the new package and that came to R178 pm. February the minutes were not allocated; upon calling Vodacom I was told there was an error in allocating the minutes and that my account will be credited accordingly. March I was debited R1050 and upon calling Vodacom I was told that there was yet another misallocation and that I must pay the overcharged invoice and that Vodacom will credit my account. April I was overcharged yet again; I called Vodacom and I was told the same story. on the 23rd Of April I was called by a Vodacom agent who said he was calling to sort out my lingering contract issues; guess what he turned out to be a sales agent who wanted to make a quick buck. during this phone call the agent told me that to sort out the issues of misallocation of the new contract the solution is for Vodacom to revert me to my original contract package (The one I called in to cancel in January which was R385pm) for 24 months to start on the 01st May 2021 . Mind you I called to cancel the contract package and now Vodacom was taking me back to that package as a solution to sort our a bogus offer given to me by one of their sales agents. upon receipt of the paperwork I learned that the contract duration was stated as 36 months and not 24 months as originally stated on the phone call. This contract came with a phone which I gave away as I was not in need of a phone. I once again had to call Vodacom; it took them 3 weeks to get someone who could assist. however the solution was that in order for Vodacom to cancel the contract I will have to send the phone back; which they collected on May 28th. To date Vodacom has not cancelled the contract. I had to pay for May and now and I am being told that I have to pay for the month of June as well.

The experience has been nothing but frustrating as I have been trying to resolve this issues with Vodacom for 5 months now. At some point I was told that if I require assistance I will have to ensure that I pay the overcharge invoice in full or my line will be disconnected.

Not only have I paid overbilled invoices since March; I now have to pay 2 months of the new contract that I cancelled on the 05th May 2021. Vodacom has since collected the phone but I am still being charged and billed for that contract.

Calling them doesn't help as I have been sent from one department to the next. I've sent emails to date no response