SR
Schermiel R
1 reviews | Active since Dec 2018
06 Jan 2023, 16:51
Horrible customer service
Horrible customer services, every single agent I have spoken to has given me a different rude and dismissive answer to the problem caused by them, messed up accounts for 2 years with no end in sight, suspended my lines after they overcharged me for 2 years. CEO complaints never get back, they gave me the wrong ombuds information when I asked for it since no one is willing to help resolve the issue that they caused.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2023, 12:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jan 2023, 12:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SR
Schermiel R's updateReviewer Update
10 Jan 2023, 21:34No feedback has been given to date, service remains suspended. No communication has been given up to date. I have called Vodacom close to 50 times if not more in hopes of a resolution and thus far it has been futile. I continuously call as if I am in the wrong and no solution has been given thus far, I am owed 3 credits and Vodacom still expects payment though I have been overcharged for 3 years through 2 contracts
SR
Schermiel R's update10 Jan 2023, 21:34
Reviewer Update
No feedback has been given to date, service remains suspended. No communication has been given up to date. I have called Vodacom close to 50 times if not more in hopes of a resolution and thus far it has been futile. I continuously call as if I am in the wrong and no solution has been given thus far, I am owed 3 credits and Vodacom still expects payment though I have been overcharged for 3 years through 2 contracts