1 reviews | Active since Sept 2016
horrible customer service
<p>i am now due for my upgrade so i tried to do it myself on the vodacom website after going through the options on the site and selecting the phone that i want and i was told someone will call me back after 24 hours.</p> <p>it's now been 30 hours and no feedback.</p> <p>i tried to call the sales desk yesterday afternoon at 5pm and they told me that their system is hanging and that they will call me back after a few minutes, unsuprisingly i never got that call back.</p> <p>All i want is to just upgrade my contract but it seems like vodacom doesn't ewant to keep my business</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
well it's been 2 days since Vodacom rep**** and I am yet to have a consultant contact me.
it's clear that Vodacom has no regard or concern in trying to retain their client base
well it's been 2 days since Vodacom rep**** and I am yet to have a consultant contact me.
it's clear that Vodacom has no regard or concern in trying to retain their client base