HORRIBLE CUSTOMER SERVICE!!!!

<p>I contacted Vodacom Direct and I have upgraded my current contract on 11/08/2016. The consultant advised me that delivery of my handset will be between 3-5 days. Last week Friday I have contacted upgrades department again and was advised by the consultant to call RAM courier services to track my handset. RAM has advised me that Vodacom has not dispatched the handset to them yet. Today I contacted Vodacom upgrades again only to wait for 10 minutes for my call to be answered, eventually I get through and the consultant adviced me that the particular handset that I have chosen is out of stock and is on back oder! Then I was placed on hold again forever. Why was I not informed of this from the start!!!! New contract with no new phone! I am disgusted in this putrid and pathetic so called customer service. I feel I just want to cancel this contract and port to another network instead</p>