Horrible customer service

Item: Vodacom
Rating: 1
Author: Annie I

Vodacom outsources my upgrade to a company that called me and upgraded all 4 of my contracts. Today the wrong stuff got delivered. Half of upgrades arent done and this is now my problem to resolve. Vodacom sort this out or cancel all 4 contracts!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Mar 2025, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Mar 2025, 08:24

Official

Annie I's updateReviewer Update

10 Mar 2025, 12:03

Half of the day is gone, and no one has contacted me! This is pathetic! VODACOM get your ACT together

Annie I's update10 Mar 2025, 12:03

Reviewer Update

Half of the day is gone, and no one has contacted me! This is pathetic! VODACOM get your ACT together

Annie I's updateReviewer Update

13 Mar 2025, 06:58

I still have had no one resolving this. Even though you say you are

Annie I's update13 Mar 2025, 06:58

Reviewer Update

I still have had no one resolving this. Even though you say you are