Horrible Customer Service

We have been Vodacom clients for many years and have not missed any payments on my wife's cell phone contract.<br> <br> This morning was the third month our premium deductions went off incorrectly, after we strictly instructed Vodacom to change the account details and after sending various emails to their customer services. We contacted Vodacom last year November and again in December (After failing to commit to their premium change in November).<br> <br> I was put on hold several times and referred to various 'consultants', not to mentioned that they are always experiencing high volume calls, and merely spent my whole morning only to be \helped"by an impolite vodacom consultant. Eventually I was instructed to send the stating email to another address"