HORRIBLE CUSTOMER SERVICE

Im disgusted by the pathetic and useless service I received from the retention call centre. I have called the call centre numerous times to cancel my contract but still havent been assisted! I have been hang up on by the team leader mahau at the call centre when i asked for a ref number and I have sent emails to the manger andries Mo***eng but still haven't received feedback! I went to the vodacom4u store in cresta on 21/9 they called the call centre again and I was told my contract will be cancelled by the 30/9.i called again on the 2/10 and got *** from tarryn who told me that my contract is still active and I have to pay the October installment she also said there was no request logged for my cancellation. she said I will receive a call back today from a leader but still havent been contacted. I want my contract cancelled! I will never deal with vodacom again your service is pathetic! I spoke to 5 different consultants -sipho, percy, mandy, tarryn and thabisile- none of them could help me, every agent I spoke to so far was rude and arrogant. I will not pay an extra fee because your agents are incapable of completing a simple task!