Horrible Customer Service

I went into arrears for 1 month due to my payroll mix-up. Vodacom was promptly notified and an agreement for a double payment was made for 27th August. I now find my 3 cell phone contracts locked for outgoing and incoming and on investigating with Manini Mthombeni I was told I short paid in June by R11.00 so I paid R2000.00 instead of R2011.00 and now in 60 days arrears due to the R11.00. Manini was rude and unsympathetic, I am shocked that I as a loyal Vodacom supporter was treated this way. She told me how badly I have been conducting my account which surprised me as I always call in and confirm my due payments, so in January I paid R1800 instead of R1830. Apparently always short paying yet it is Vodacom who gives me the payment amount due. I requested our conversation be investigated, lets see how Vodacom deals with their rude staff.<br>