Horrible customer Service

Vodacom must have the most unsympathetic customer service ever!! I took my phone to be replaced at the golden acre store in Cape town on the 16th November. A day later o received notification that it will take 3 to 5 working days to be fixed. The next day I received a text saying it has to be sent to advanced repairs in JHB. After that no correspondence. A week later I decided to call and they advised it will be replaced. Since then I have called everyday and then they called me to tell me they cannot drop it at the branch I took it to I need to fetch it somewhere else. I called up requesting to speak to a manager and agreed that once I pay my fee I will get it the next day. Ever since then I've been calling and they are saying "tomorrow". Now yesterday I called back to ask and they tell me my payment isn't reflecting and I'm still sitting without my phone. You guys religiously take my monthly payments but have absolutely no regard for your customers. I then called up the repairs centre today and I was advised I could pick up my phone. I went to the store in the golden acre and was asked for a receipt Now back track to when I booked the phone in I was told I don't need a receipt I will get an SMS confirmation which I did. But now since the 1st of December, management has changed and you now need a receipt. Multiple times I explained to the manager that the store advisor did not give me a receipt and then he went on blaming me.

I can't believe how I have been treated today. I am absolutely disgusted in this network. I provided my job nr and showed him all correspondence but he told me to my face my phone is there but he won't give it Its now nearly a month and I'm still waiting for my phone!!!!