horrible customer service

<p>Social Media Complaint – Vodacom</p> <p>I wish to express my dissatisfaction with the poor service and lack of interest from the staff at Vodacom (Craighall Park).</p> <p>On 30/03/2017, I requested that my contract phone be un-blacklisted after my bag was snatched early hours of the morning. Luckily it was left in someone’s car the night before.</p> <p>I was unable to use my phone for more than a week. Today, exactly 10 days ago, I decided to follow up at the branch where I handed in all my supporting documents, considering we are heading for the Easter weekend. They were unable to find any record of my application forms.</p> <p> The consultant, Pearl, casually informed me that they do not know what happened and will resubmit my documents once again. With not a hint of empathy or apology noted in the voice.</p> <p>This kind of service will certainly cause a decline in your overall Sales, making even Telkom a preferred cellular choice.</p>