Horrible customer service

I’m so disappointed with the customer service I just received, in fact the word disappointed is an understatement. I had R400 worth of airtime last night I then bought R350 worth of gigs, waited and I never received it, called very early this morning and spoke with the consultant by the name of Mbalentle Mhlongo, who has zero telephone etiquette, she was just not helpful at all even after she saw the fault was with vodacom,I had to tell her to apologize for the inconvenience they have caused me, that’s the only time she apologized cause I had to remind her that the company is in the wrong and therefore in the call it would have been great if I sensed empathy or received an apology. She then told me they won’t be able to refund me the full amount in order to repurchase the data, they can only do so in 3 days in full. And when I asked what will happen of me in the meantime as I’m desperate of internet and that is due to the inconvenience they have caused to me, she said there could do NOTHING, and her Manager by the name of Thembinkosi also confirmed to her that there’s absolutely NOTHING they can do, while I don’t have my full refund and have zero gigs on a public holiday. Why am I being unconvinced due to your systems, and the horrible customer service I’ll never forget, the fact that I had to tell her to apologize cause I could hear that she doesn’t care at all about the situation that the company has put me in, and the fact that the MANAGER ontop of that doesn’t even have the courtesy to apologize is appalling. The conclusion from the consultant was that, they are now closed and normally close at 13:30 and therefore there’s nothing they can do till tomorrow whereas iv been waiting for an outcome since 09:00. I really don’t know Vodacom like this.