Horrible Customer Service

<p>Myself and my boyfriend have been trying to get his settlement letter from Vodacom for weeks now, every time we phone the call centre they tell us we have to wait 48 hours for the email to come through which i find rediculious because when we requested banking details and statements to see how much is still left to pay they could send us that in two hours but for some reason they just do not want to send us the settlement letter and on top of this they have given him bad credit with trans union as his debit orders were not going through in 2015 which we were not aware of and Vodacom did not even advise of this, we then made a plan to pay manually ever month from January 2016 and then settled the outstanding amount in December 2016 but they never capured this on Transunion so we need the settlement letter and them to clear his name if he wants to apply for something, they are making his life very difficult by not sending the letter, i dont have a cooking clue how many times they want us to phone and request it, we have even asked for the supervisor on shift and got told he was not available as he was out, how the hell are you suppose to supervise if you are out!!!!!!!!!!!!!!!!!!!!!!!!! Vodcaom is absolutely pathetic and i will never have a contract with them again and will make sure that my friends and family members do the same........... the saddest part about this is that i get better service from the freaken municpality than this so called "good service provider".</p>