Horrible customer service!

<p>I had problems with my Sony Xperia Z5 over the holidays due to it failing the water rating it has.</p> <p>I took the phone in for repairs on 27 Dec 2016 at the Canal Walk branch whereafter I recieved a call from Vodacom stating that the phone had to go up to JHB for advanced repairs.</p> <p>I then recieved a call stating that I had to go into the branch to pick out a new phone and quote the person that is helping me that it is a OBF.</p> <p>I went into a branch on Saturday 14 Jan 2017 to go and select a new phone (Sony XZ). I was informed by the consultant that it will arrive within the next week and that I will be contacted. Up until this day 30 Jan I have not been contacted once.</p> <p>I find it absalutely unaceptable that I have been sitting without a device for over a month!</p> <p>It is near impossible to get any information out of the store as I keep phoning and phoning yet 90% of the time no-one answers.</p> <p>I have been told that I cant get the phone replaced at any other branch other than Canal Walk.</p> <p>Other branches in Cape area have stock of the device i ordered yet they have been waiting for over 2 weeks for stock?</p> <p>I went in to the store 1 week ago and was told by one of the consultants there that she will contact me to give me updates on the following week wich also didnt happen?</p> <p> </p> <p>How is it possible for Vodacom to advertise a product even though they do not have stock of it??</p> <p>If i have to place a order online for the same phone through Vodacom I can get delivery in 2 days?</p> <p> </p> <p>Something needs to be done about this as I am concidering closing both my contracts.</p> <p> </p> <p> </p>