1 reviews | Active since Jan 2017
Horrible customer service
<p>I have a contract with Vodacom which was due for an upgrade on the 29/12/2016. I have been trying to cancel it, called Vodacom for the past two weeks ,been put onhold for close to an hour each day .Luckily today someone responded but only to put me onhold again and then cut me off .This is really frustrating,I don't want to be liable for costs associated with late cancellation.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear DimakatsoMathibe
Kindly be advised, my attempt to make to contact you on contact details provided were unsuccessful.
As per my email communication, I have provided feedback on your query and believe that your matter is now resolved.
Please accept our apology for any inconvenience caused.
Regards
Kulsoem
Vodacom Escalations Support
Dear DimakatsoMathibe
Kindly be advised, my attempt to make to contact you on contact details provided were unsuccessful.
As per my email communication, I have provided feedback on your query and believe that your matter is now resolved.
Please accept our apology for any inconvenience caused.
Regards
Kulsoem
Vodacom Escalations Support