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Sihle D
1 reviews | Active since Apr 2024
18 Apr 2024, 11:12
Horrible customer service
I made a purchase on the Vodapay app. it's been over 2 weeks now and I do not know what's happening to my order. Money was taken from my account and no feedback on my order. I have contacted the call center several times and the agents tell me they know what to do nor who to excalate my query to. The level of service is disappointing. I just want my money back. I have been promised phone calls from team leader but no calls received. The lack of empathy is sickening. I just want my money back , this is good as *****ing. You not sending my order, you do not know what's happening with my order, not providing any assistance but you kept my money.
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Replies (3)
Vodacom's replyOfficial
18 Apr 2024, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2024, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Sihle D's updateReviewer Update
23 Apr 2024, 14:51It's been over two weeks now and I am still battling to get my money back. It seems okay, Well its for you guys to call me and say "your system is not working and that you don't know when I will get my money" We'll it's not okay, you haven't idea what frustration this has caused me. I have had to make arrangements to borrow funds so I can make a purchase somewhere else as this was an imergency situation. I take my time to follow up on you guys as to how far are you from returning my money ,and the answer I get is "I don't know" , if you all don't know then who must know. This has been such a horrible experience with you uuys that has caused so much stress. You don't even care and to be honest , whether you care or not, uts still my money and I want it back.
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Sihle D's update23 Apr 2024, 14:51
Reviewer Update
It's been over two weeks now and I am still battling to get my money back. It seems okay, Well its for you guys to call me and say "your system is not working and that you don't know when I will get my money" We'll it's not okay, you haven't idea what frustration this has caused me. I have had to make arrangements to borrow funds so I can make a purchase somewhere else as this was an imergency situation. I take my time to follow up on you guys as to how far are you from returning my money ,and the answer I get is "I don't know" , if you all don't know then who must know. This has been such a horrible experience with you uuys that has caused so much stress. You don't even care and to be honest , whether you care or not, uts still my money and I want it back.
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Sihle D's updateReviewer Update
24 Apr 2024, 12:18This is really not acceptable. It's not my fault that your system is dysfunctional. I am suffering and stressed by your systems and yt doest not seem important what impact this has on me. I borrowed money with a promise to pay it back once you guys refund me...it is taking seriously long to get this matter resolved. I have sent you guys my bank statements, card numbers as proof that indeed my money was taken and I never got the router. Why are you not able to use the info provided and give me my money back. Guys it's only R499. Please I need my money back
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Sihle D's update24 Apr 2024, 12:18
Reviewer Update
This is really not acceptable. It's not my fault that your system is dysfunctional. I am suffering and stressed by your systems and yt doest not seem important what impact this has on me. I borrowed money with a promise to pay it back once you guys refund me...it is taking seriously long to get this matter resolved. I have sent you guys my bank statements, card numbers as proof that indeed my money was taken and I never got the router. Why are you not able to use the info provided and give me my money back. Guys it's only R499. Please I need my money back