1 reviews | Active since Jun 2010
Horrible customer relation experience ( account handling)
I cancelled my contract end of February 2025 & I comp**** with everything that Vodacom asked before cancellation. However, this morning I received a call from MBD (debt collectors) on behalf of Vodacom. I then phoned Vodacom accounts to understand how they are tarnishing my name by sending it to the Debt Collectors as I was under the impression that everything was settled during the cancellation process. The lady from account mentioned that they bill in areas so the is an outstanding payment fair enough. But I then asked, then why are you guys (Vodacom) sending me to Debt Collectors if the payment is only related to the Month of February which just ended few days ago and nobody mentioned any outstanding payments during the cancellation stage and I do not have the invoice in question. The lady just down played it by saying “Sir just make the payment then everything will be back to normal, I will send you will receive the invoice with 5 hours”. Why did you send my account to debt collectors if the invoice is still to be generated?
Please note that nobody has contacted me so far and I haven’t received an invoice to pay from your account department. This morning at 07:25 I received another call from MBD about outstanding payments.
The invoice received on Sunday 09/03/2025 shows a different amount to what the MBD people are saying. I really want to sort this thing out but it frustrates me but there is poor coordination or is it because a cancelled my contract prematurely?
Please note that nobody has contacted me so far and I haven’t received an invoice to pay from your account department. This morning at 07:25 I received another call from MBD about outstanding payments.
The invoice received on Sunday 09/03/2025 shows a different amount to what the MBD people are saying. I really want to sort this thing out but it frustrates me but there is poor coordination or is it because a cancelled my contract prematurely?