LS
Lindi S
1 reviews | Active since Dec 2016
18 Jun 2023, 10:28
Horrible Customer experience
My phone was blocked and an sms sent to me on Saturday night stating that someone is trying to do a sim swop with my number. I've been calling the number and I get redirected from a bot to bot.My phone is not working, and I still have not recieved any assistance. This Vodacom customer care process is a nightmare and sheer frustration.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2023, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2023, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LS
Lindi S's updateReviewer Update
18 Jun 2023, 11:06Hi Vodacom,
I even called Vodacom Centurion and I'm now told I have to be inconvenienced by going into a branch with ID document and pay for a sim swop that I didn't even do. I am now being penalized for someone bridging my personal details. VODACOM HOW DO YOU SEND ME A TEXT MESSAGE AT 10:00 PM THAT SOMEONE IS DOING A SIM SWOP AND WHEN I CALL THERE IS NO ANSWER. THIS IS RIDICULOUS!
CALL ME ON MY CELL C NUMBER ON ***.
I even called Vodacom Centurion and I'm now told I have to be inconvenienced by going into a branch with ID document and pay for a sim swop that I didn't even do. I am now being penalized for someone bridging my personal details. VODACOM HOW DO YOU SEND ME A TEXT MESSAGE AT 10:00 PM THAT SOMEONE IS DOING A SIM SWOP AND WHEN I CALL THERE IS NO ANSWER. THIS IS RIDICULOUS!
CALL ME ON MY CELL C NUMBER ON ***.
LS
Lindi S's update18 Jun 2023, 11:06
Reviewer Update
Hi Vodacom,
I even called Vodacom Centurion and I'm now told I have to be inconvenienced by going into a branch with ID document and pay for a sim swop that I didn't even do. I am now being penalized for someone bridging my personal details. VODACOM HOW DO YOU SEND ME A TEXT MESSAGE AT 10:00 PM THAT SOMEONE IS DOING A SIM SWOP AND WHEN I CALL THERE IS NO ANSWER. THIS IS RIDICULOUS!
CALL ME ON MY CELL C NUMBER ON ***.
I even called Vodacom Centurion and I'm now told I have to be inconvenienced by going into a branch with ID document and pay for a sim swop that I didn't even do. I am now being penalized for someone bridging my personal details. VODACOM HOW DO YOU SEND ME A TEXT MESSAGE AT 10:00 PM THAT SOMEONE IS DOING A SIM SWOP AND WHEN I CALL THERE IS NO ANSWER. THIS IS RIDICULOUS!
CALL ME ON MY CELL C NUMBER ON ***.
LS
Lindi S's updateReviewer Update
20 Jun 2023, 10:05Hi there,
An agent called and assisted me in getting a sim swop on the same day, however my account is not stating that I took airtime advance for R400 ? WHY IS VODACOM TRYING TO **** ME. THE DAY MY NUMBER WAS HACKED I HAD RECHARGED FOR R55. SINCE YESTERDAY IVE RECHARGED WITH R110 AND THEY ARE SAYING IM OWING? HOW? WHEN MY NUMBER WAS NOT EVEN WORKING.. HORRIBLE HORRIBLE CUSTOMER CARE.
An agent called and assisted me in getting a sim swop on the same day, however my account is not stating that I took airtime advance for R400 ? WHY IS VODACOM TRYING TO **** ME. THE DAY MY NUMBER WAS HACKED I HAD RECHARGED FOR R55. SINCE YESTERDAY IVE RECHARGED WITH R110 AND THEY ARE SAYING IM OWING? HOW? WHEN MY NUMBER WAS NOT EVEN WORKING.. HORRIBLE HORRIBLE CUSTOMER CARE.
LS
Lindi S's update20 Jun 2023, 10:05
Reviewer Update
Hi there,
An agent called and assisted me in getting a sim swop on the same day, however my account is not stating that I took airtime advance for R400 ? WHY IS VODACOM TRYING TO **** ME. THE DAY MY NUMBER WAS HACKED I HAD RECHARGED FOR R55. SINCE YESTERDAY IVE RECHARGED WITH R110 AND THEY ARE SAYING IM OWING? HOW? WHEN MY NUMBER WAS NOT EVEN WORKING.. HORRIBLE HORRIBLE CUSTOMER CARE.
An agent called and assisted me in getting a sim swop on the same day, however my account is not stating that I took airtime advance for R400 ? WHY IS VODACOM TRYING TO **** ME. THE DAY MY NUMBER WAS HACKED I HAD RECHARGED FOR R55. SINCE YESTERDAY IVE RECHARGED WITH R110 AND THEY ARE SAYING IM OWING? HOW? WHEN MY NUMBER WAS NOT EVEN WORKING.. HORRIBLE HORRIBLE CUSTOMER CARE.