HORRIBLE CUSTOMER CERVICE

Lately haven't been so happy about the service received from Vodacom, it has left a bad taste in my mouth as it has been horrible to the core spoke to a consultant who had the worst attitude over the phone , when I made follow up regarding my upgrade, HE ANSWERED THE PHONE ,HOWEVER CONTINUED TO HAVE A CHAT WITH AN EMPLOYEE ,and confidently told me that TEAM LEADERS are not allowed to come to the phones , and asked him to transfer me to someone els and he told me to dial the line for myself, we all get that call Centre is energetic, fun environment but I would suggest that when they celebrate reaching targets or whatever it is that makes you scream ,be considerate of customers on the lines its like one has called a tavern. however , last Friday I spoke to an amazing aftersales consultant by the name of Lerato and had to make a follow up and luckily found another lady by Angie , who remarkably great, I must say that the department that is caring the EXCEPTIONAL SERVICE FOR VODACOM IS THE AFTERSALES DEPARTMENT, and not forgetting the lady who assisted me with my Simard was so nice and friendly over the the phone, its just a pity that I had include the great consultants on this review