1 reviews | Active since Feb 2018
Horrible Customer Care Services
I had recently done an online upgrade to a galaxy S9. Excited once I received my device, only to find it freezing while starting up.
Called Vodacom and requested a return as per their 14 day return policy. It has been over 2 weeks and device still hasn't been scheduled for collection.
Frustrating as now Vodacom has blocked me from contacting customer service. They say you have exceeded your customer care call limit, please wait until the 2nd of next month before you can contact customer care again. If u want u can contact an alternative number but will be charged for the call.
Pathethic service from S.A's so called "best network"
Why have a return policy if you cannot honour your claims!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
I could not reach you when I called. I was advised that the handset has been collected. A request for the upgrade reversal has been logged and is being attended.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience.
I could not reach you when I called. I was advised that the handset has been collected. A request for the upgrade reversal has been logged and is being attended.
We apologise for any inconvenience caused.
Regards
Moddy