Horrible customer care, disregard for client satisfaction

I have no idea what has happened to Vodacom customer care this year. I was due for a contract upgrade 2020-10-01 which went through successfully. I phoned in on the 2020-10-02 to make sure all the information was correct which it was not the primary number loaded on their system was an old discontinued number and the device was completely incorrect. The Vodacom customer care agent assured me that he will correct it before shipping. long story short nothing was corrected device was never delivered ( as RAM could not get ahold if me because the number was incorrect) it was the wrong device and now I have to wait until the 9th for them to help me. I have requested a call from a manager to explain the situation 3 days ago and nothing. No emails, no SMS, no phone call and all Vodacom can tell me there is nothing they can do I must wait for RAM and RAM says I must talk to Vodacom. I cannot wait until my current contract ends on 2021-02-28 so I can move to a different provider.