MJ
Megan J
1 reviews | Active since Dec 2010
26 Sept 2023, 10:58
Horrible customer care as usual
Being a loyal customer with vodacom for over 20 years with multiple contracts still means nothing. I renewed my contract a few months ago. I was given a Vivo. I dropped it the screen is not cracked but the graphics are gone. It went in for repairs on 8th September and guess what still no device. I am being given the run a round the part is on back order etc. It didn't even drop off my lap hard enough to crack the screen and it's under warranty. They can't give me a time frame and it's been weeks now. I have exhausted every option. I'm furious and still no way forward.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
26 Sept 2023, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2023, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MJ
Megan J's updateReviewer Update
26 Sept 2023, 14:32Same old ******* still no contact and another day goes by. Pathetic
MJ
Megan J's update26 Sept 2023, 14:32
Reviewer Update
Same old ******* still no contact and another day goes by. Pathetic
MJ
Megan J's updateReviewer Update
27 Sept 2023, 08:52I got a call from vodacom, now they saying the screen needs to be replaced???? I never took it in for the screen, it wasn't broken the graphics and actual display was the issue. No external damage and it's under warranty. How is it the screen is broken????? I still haven't received a written quote and what is actually wrong it's been nearly 3 weeks and now this????
MJ
Megan J's update27 Sept 2023, 08:52
Reviewer Update
I got a call from vodacom, now they saying the screen needs to be replaced???? I never took it in for the screen, it wasn't broken the graphics and actual display was the issue. No external damage and it's under warranty. How is it the screen is broken????? I still haven't received a written quote and what is actually wrong it's been nearly 3 weeks and now this????
MJ
Megan J's updateReviewer Update
27 Sept 2023, 08:54I am tired of the running around, I will be canceling all contracts held with Vodacom. I'm done.
MJ
Megan J's update27 Sept 2023, 08:54
Reviewer Update
I am tired of the running around, I will be canceling all contracts held with Vodacom. I'm done.
MJ
Megan J's updateReviewer Update
28 Sept 2023, 09:34Why can I not get hold of the Alberton repair center. I still have had no feedback from Vodacom!!!
MJ
Megan J's update28 Sept 2023, 09:34
Reviewer Update
Why can I not get hold of the Alberton repair center. I still have had no feedback from Vodacom!!!